toysbase Store Return & Refund Policy

Return Window

toysbase Store gladly accepts returns submitted within 30 days of the delivery date. To qualify, returned merchandise must be unused, unopened, and in its original resalable condition, with all original product tags (where applicable) still attached and the original packaging completely intact. If an item arrives damaged, defective, or materially different from its description, it remains eligible for return without regard to the 30-day window.

Items that cannot be returned:

• Merchandise designated as final sale (clearly identified as such at checkout)
• Personal care, hygiene, and intimate apparel products that have been opened or partially used
• Intimate apparel, swimwear, and undergarments
• Digital download codes, e-gift certificates, and physical gift cards
• Products harmed through customer misuse, improper storage, or disregard of the product handling instructions
• Returns received beyond the 30-day window without prior written authorization from toysbase Store support

How to Initiate a Return

1. Send an email to our support team at service@toysbase.shop including your complete order number, the specific item(s) you intend to return, and a short explanation of the reason. If your return concerns damage or a defect, please include clear photographs of the affected items and their packaging with your initial message.
2. Our team will evaluate your request and provide a valid Return Merchandise Authorization (RMA) number within one business day, together with return shipping instructions where applicable.
3. Carefully pack the item(s) you are sending back so they are protected during transit, and write the issued RMA number clearly and legibly on the exterior of the shipping package. Never write directly on the original product packaging.
4. Dispatch the package to the return address specified in your RMA confirmation email, using a shipping method that provides tracking.

Returns sent without a valid, active RMA number may be declined upon arrival or may encounter substantial processing delays. toysbase Store cannot be held responsible for return packages that are lost or stolen when shipped without a valid RMA.

Refund Processing

Once toysbase Store receives and inspects your returned item, approved refunds are issued to your original payment method within 3–5 business days. When a damage or defect claim is approved (with valid photo evidence supplied in advance), the refund is processed within 1–2 business days of claim approval. Your bank or card issuer may require an additional 5–10 business days to post the refunded amount to your statement, depending on that institution's processing timelines. Original shipping charges are not refundable, except where the return results from an error on our part (for example, we shipped an incorrect or damaged item). toysbase Store issues all refunds directly to the original payment method used at checkout; store credit is provided only when the customer expressly requests it at the time of return.

Damaged or Incorrect Items

Should your order arrive damaged, include incorrect items, or differ from its description, please reach out to us within 7 days of delivery with clear photos documenting the issue, your order number, and a description of the problem. We will arrange a replacement of the correct item or provide a full refund at no additional cost to you, and we will cover every return shipping fee connected with sending back the affected item.

Return Shipping Costs

Unless the item is defective, damaged in transit, or the problem stems from an error by toysbase Store, customers bear all standard return shipping costs. For standard returns, a prepaid return shipping label is available with a $7.95 deduction from your total refund amount. Whenever a return is caused by a toysbase Store error (incorrect items, shipping damage, or items defective on arrival), we absorb 100% of the return shipping costs and make no deductions from your refund.